Privacy Policy
Rent A Camper NZ, a brand of Myst Enterprise Limited — last updated 5 October 2026.
This page says what personal information we collect when you book a campervan with us, why we hold it, who we share it with, and how you can get it back or have it corrected.
What we collect
When you ask for a quote or make a booking we collect what you give us: your name, email address and phone number, the dates and the campervan you want, and anything else you tell us.
Before pickup, and for every driver we add to the booking, we also collect the licence details we are required to check — licence number, class, expiry and country of issue — together with a passport or photo ID, and the date of birth we use to confirm the minimum hire age.
We keep the messages you send us, the booking, rental agreement and invoice records, and the card authorisation taken for the hire and the bond. We do not store your card number — card payments are taken by our payment provider on its own secure page.
Why we collect it
To hold the booking, verify every driver, prepare the rental agreement, take and refund the bond, administer the hire, deal with any damage or claim, and keep the records a business is required to keep. That is the only reason we hold it. We do not use your details for advertising, and we do not build a profile of you beyond your booking.
While the campervan is on hire
Our vehicles carry GPS tracking and a dashcam. We use that data only to locate a stolen, overdue or broken‑down vehicle, to investigate an accident or a breach of the rental agreement, or to recover charges. We do not watch your journey in real time otherwise, and the data is deleted once it is no longer needed for one of those purposes.
Who we share it with
We never sell or trade your details. We share them only where it is needed to run the hire:
- our insurers and claims handlers, if there is a claim;
- a repairer, if the vehicle is damaged;
- enforcement authorities and toll operators, where a fine or toll is involved;
- a debt collector, if a charge is not paid; and
- our booking and payment systems, which host the booking and take the card.
Our website and email run on our own hosted systems.
How long we keep it
An enquiry that does not become a booking is deleted or archived after about two years. Records tied to a hire, an invoice or a claim are kept for seven years, which is what New Zealand tax law requires. Tracking data is kept only while it is needed for a claim, a recovery or an investigation.
Cookies
The site sets a small number of its own cookies to keep your session and language working. There is no advertising, no analytics and no third‑party tracking on this site. The detail is on the cookies page.
Your rights
Under the Privacy Act 2020 you can ask to see the personal information we hold about you and ask us to correct it. Email [email protected] or ring +64 27 945 6289 and we will action it. If you are not satisfied with how we handled it you can complain to the Office of the Privacy Commissioner.
Non-personal information
Like any website, ours records the requests it receives — IP address, browser and the page asked for — in server logs, so we can keep the site running, see what is actually being read and block abuse. Those logs are not used to identify you and are rotated out on a short cycle.
How we keep it safe
Access is limited to the people who need it, on their own password‑protected accounts, on infrastructure we manage. No system is perfect, so if we ever have a breach that affects you we will tell you and the Privacy Commissioner, as the Privacy Act 2020 requires.
Changes to this policy
If we change how we handle your information we update this page and the date at the top of it. We do not change it quietly.
Contact
Rent A Camper NZ — a brand of Myst Enterprise Limited. Send us a message, email [email protected], or ring +64 27 945 6289.
